We understand that you may have questions about our products, policies, and services. Below are the most commonly asked questions and their answers. If you don't find what you're looking for, feel free to contact us anytime.
1. What types of earrings do you offer?
We offer a wide range of earrings, including stud earrings, drop earrings, hoops, chandelier designs, gemstone sets, and customizable designs to suit all occasions and personal styles.
2. Can I customize my earring design?
Yes, we offer bespoke design services to help you create unique, one-of-a-kind pieces tailored to your preferences. Please contact our team to get started on your custom design journey.
3. Do you ship internationally?
Absolutely! We ship worldwide, ensuring our customers across the globe can enjoy our beautiful and unique earrings. Shipping costs and delivery times depend on the destination.
4. What payment methods do you accept?
We accept a variety of secure payment methods, including credit cards, PayPal, and other trusted online payment systems to ensure convenience and security during checkout.
5. How can I track my order?
Once your order is shipped, we will send you a confirmation email with a tracking number. You can use this number to track your package through our shipping partner's website.
6. What is your return policy?
We accept returns within 14 days of receipt if the product is in its original, unworn condition. Please review our policy for more details.
7. Are your earrings hypoallergenic?
Yes, we ensure all of our earrings are made from high-quality, hypoallergenic materials to ensure the safety and comfort of our customers.
8. How do I care for my earrings?
To keep your earrings looking their best, clean them regularly with a soft cloth and store them in a jewelry box to avoid damage. Avoid exposing them to harsh chemicals or water.
9. Do you offer gift wrapping services?
Yes, we offer gift wrapping options for your purchases. You can select this option during checkout to make your gift even more special for the recipient.
10. How can I contact customer support?
You can contact our customer support team via the contact form on our website or by emailing us. We aim to respond within 24 hours.
11. Are there any special discounts available?
We frequently offer discounts, special promotions, and seasonal sales. Subscribe to our newsletter to stay informed about the latest offers and exclusive deals.
12. How long will it take for my order to arrive?
Delivery times depend on your location. Typically, orders are delivered within 7-14 days for domestic orders and 14-30 days for international orders. You will receive tracking details once your order is shipped.